We use usps for our shipping. You can choose from 3 different options during your checkout process: : USPS First Class Package. Takes 3 business days I USPS Priority mail. Takes 2 business days USPS Priority Mail Express. Takes 1 business day and is not an overnight service, check USPS.com for more information about shipping products.
Once you have your equipment and the new SIM you need to activate the SIM.
To activate the SIM card, visit our website and click the Activation link from the main menu, fill-out and submit the activation request form and we will notify you by email when your SIM card has become activated.
The 30-Day Trial Plan is a discounted 30 day plan created to allow you to test out RV-4G at a introductory rate, once 30 days is over your plan will automatically shut down. To continue your plan you will need to purchase either the month to month or auto-renewal options. We will email you a week before the end of your 30-Day trial to remind you that if you would like to continue using our service uninterrupted to make an addition purchase.
Trial plan is $75 and includes a non-refundable $20 administration fee, at the end of your 30-Day Trial your service will come to a stop on it's own unless you sign up for a Continuing Payment Plan.
You can choose. There is the month to month $119 or the $99 a month option with auto-renew! With the auto-renew option we do ask for a 2 month commitment before cancelation.
From the main menu click on PLANS then click on "Click Here To Continue Existing Service", on that page you will be able to either select a month to month option or a autopayment option.
RV-4G reserves the right to change its rates and otherwise modify the terms and conditions of this Agreement at any time by notifying you 30 days in advance of the effective date of such changes. In the event that you wish to terminate your account, you, the member, may cancel future charges by login into your account and canceling subscription. Otherwise, the existing membership will be billed at the new rate. This Agreement hereby supersedes all previous representations, understanding, or agreements, written or oral, by or between you and RV-4G, and shall prevail notwithstanding any variance with terms and conditions of any and all orders submitted.
No contracts, no credit checks, everything is pre-paid so simply pay for your service ahead of time.
To cancel your existing subscription click here.
If you signed up for a auto-renew subscription you will not be able to cancel until you fulfilled at least two months of service.
Cellular Routers: are devices which include a cellular device to connect to the network and a router which allows you to connect many devices to it all bundled into one device. Routers typically run off of 12 volts but usually include a wall adapter to be able to connect it to 110 volt wall power. Routers are best suited for installations into vehicles and for home use and on the average have more connectivity power than hotspots do, in addition most routers include antenna ports which allow the user to connect different types of antenna directly to the device enabling even greater connectivity in scenarios where the user is located far from the cellular site.
Modems: Unlike routers modems do not have WIFI enabled allowing multiple devices to be connected to it at once, modems still contain a cellular chip so they can be connected to the cellular network but to install a modem it needs to be connected to your existing home or mobile "standard" router to distribute the cellular data to various devices.
Hotspots: Hotspots are essentially just like a router but the main difference is that a hotspot can also run disconnected from wall power since it contains an internal battery which it uses to give you hours of usage. Things you want to look out for if you plan on using a hotspots is that they typically do not have the ability to allow as many users to log onto them simultaneously like a router would and also they typically do not have external antenna ports to enable you to expand the range of the device.
As a policy we do not guarantee any equipment not listed on our recommended equipment page.
We rely on customer feedback of what works to create an equipment list for all of our customers that work and have different price points to help cover different budgeting needs.
In addition if you decide to use a device not listed on our equipment page you may not be eligible for a refund within the terms of the refund policy.
Any equipment which has been purchased directly from a major provider and has not been unlocked.
The Netgear Nighthawk is not compatible with the PINK plan. Pepwave is not recommended.
RV-4G does not offer, disclose, or guarantee minimum speeds. Plans may have speed limits imposed by the network provider. All plans are provided on an AS IS basis and throughput speeds are not guaranteed.
Speeds are based on 3 factors:
Equipment: With equipment your speeds are only going to be as good as equipment capability.
Location: Your location provides the signal that your equipment has to work with. If you are in a location with poor signal strength then that is going to be reflected in your speeds as well.
Network Traffic:
Heavy traffic can create congestion. Congestion during peak hour can cause slower speeds as usage of the tower will be prioritized by the provider.
Please check the coverage map to see if coverage is available in your area.
Our service is not a replacement for high-speed cable based home internet you would find using cable companies. Our services use mobile towers with all the limitations therein. It is meant to provide internet for people who are traveling with limited options for the internet at an affordable rate. On the other hand if you do not have access to alternatives such as satellite, DSL, cable, or fiber then cellular internet may be a good fit to use in your home.
We can offer some technical support, mostly tips and tricks to help. For more advanced technical support contacting the device manufacturer may be needed. We are a small business and are not equipped to provide full technical support.
There is a contact us link on the main menu. We have options for contacting us. Customer service tickets and technical support tickets are answered daily during business hours. Phone calls are done by schedule only. All of our options are during business hours. Business hours are Monday through Friday 8 AM to 5 PM EST.
The correct APN regardless of the device you decide to use is either fast.t-mobile.com or b2b.static
If you are experiencing issues setting up your device initially then you will want to try both APN settings one after the other after power cycling your device (power reset).